Data Retention Policy Page of
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www.trugo.ca Data Retention Policy

Effective date: 15th day of March, 2024

Trugo Tech Inc seeks to ensure that it retains only data necessary to effectively enable its mobile app (Trugo) function and work in fulfilment of its mission. The need to retain data varies widely with the type of data and the purpose for which it was collected. Trugo Tech Inc strives to ensure that data is only retained for the period necessary to fulfil the purpose for which it was collected and is fully deleted when no longer required. This policy sets forth Trugo Tech Inc’s guidelines on data retention and is to be consistently applied throughout the organization.

Scope

This policy covers all data collected by Trugo Tech Inc and stored on Trugo Tech Inc owned mobile app, regardless of location and all third party integrations. It applies to both data collected and held electronically. The need to retain certain information may be mandated by federal or local law, federal regulations and legitimate business purposes.

Reasons for Data Retention

Trugo Tech Inc retains only data that is necessary to effectively allow Trugo mobile app function. Reasons for data retention include:

  • Providing an ongoing service to our mobile app users
  • Analytics and improvements. To analyze app usage patterns, identify trends and improve our service
  • Compliance with applicable laws and regulations associated with financial and programmatic reporting by Trugo Tech Inc to its funding agencies and other donors
  • Other regulatory requirements
  • Security incident or other investigation
  • Litigation

Data Duplication

Trugo Tech Inc seeks to avoid duplication in data storage whenever possible, though there may be instances in which for programmatic or other business reasons it is necessary for data to be held in more than one place. This policy applies to all data in Trugo Tech Inc’s possession, including duplicate copies of data.

Third-Party Services

Our app may integrate with third-party services (e.g., analytics providers, advertising networks). Please review their privacy policies to understand how they handle user data.

Security Measures

We take data security seriously. Here’s how we protect user data:

  • Encryption: We use industry-standard encryption protocols to safeguard data during transmission, we use AES 256-bit to encrypt user data.
  • Access Control: Only authorized personnel have access to user data.
  • Data Minimization: We collect and retain only the data necessary for app functionality

Retention Requirements

Trugo Tech Inc has set the following guidelines for retaining all user data as defined in the Institute’s data privacy policy.

  • Mobile app user data will be retained as long as necessary to provide the service requested/initiated through the Trugo mobile app.
  • User data will not be held for more than three months after account has been deleted

Data Destruction

Data destruction ensures that Trugo Tech Inc manages the data it controls and processes it in an efficient and responsible manner. When the retention period for the data as outlined above expires, Trugo Tech Inc will actively destroy the data covered by this policy. If an individual believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a retention period, he or she should identify this data to our support team (support@trugo.ca) and provide information as to why the data should not be destroyed. Any exceptions to this data retention policy must be approved Trugo Tech Inc data protection offer in consultation with legal counsel. In rare circumstances, a litigation hold may be issued by legal counsel prohibiting the destruction of certain documents. A litigation hold remains in effect until released by legal counsel and prohibits the destruction of data subject to the hold.

Changes to Policy

We may update this policy from time to time. Users will be notified of any material changes.

If you wish to request deletion of your data, please feel free to contact us via email at support@trugo.ca. We are committed to promptly addressing your request in accordance with our data management policies.